Refund Policy
A legal disclaimer
Clients must provide a minimum 5-day notice before their scheduled event to receive a 100% refund of any payments or deposits. Cancellations made with fewer than five days’ notice are non-refundable, as preparation, supplies, and staffing have already been committed. If there is same day cancelation then a cancelation fee of 200$ will be invoiced/ billed.
If you need to reschedule, Island Frutas will make every effort to accommodate a new date. Requests made at least five days in advance can be transferred without penalty, while requests made closer to the event may depend on availability and may require a new deposit.
For outdoor events, clients are responsible for providing suitable shelter or backup arrangements. If Island Frutas must cancel due to unsafe conditions and no alternative plan is available, refunds will be considered on a case-by-case basis. Should Island Frutas cancel due to unforeseen circumstances or emergencies, clients will receive a full refund regardless of notice.
By booking with Island Frutas, clients acknowledge and agree to the terms of this Refund Policy.
Refund Policy - the basics
Clients must provide a minimum 5-day notice before their scheduled event to receive a 100% refund of any deposits or payments. Any cancellation made with fewer than five days’ notice is non-refundable, as preparation, supplies, and staffing are already committed.
If a same-day cancellation occurs, and the event is outside of North Carolina or involves a party of 50 or more guests, a $200 cancellation fee will be billed or invoiced to cover travel, labor, and product expenses already incurred.
Island Frutas will always do its best to accommodate rescheduling requests. Changes made at least five days ahead can typically be moved without penalty. Requests made closer to the event depend on availability and may require a new deposit.
By booking with Island Frutas, clients acknowledge and agree to all terms outlined in this Refund Policy.