Terms & Conditions
Legal Disclaimer
Island Frutas provides fresh fruit products and related services for general enjoyment and convenience. All information we share—online or in person—is for general informational purposes only and should not be considered medical, nutritional, or professional advice. Customers should use their own discretion when consuming our products, especially if they have food allergies, dietary restrictions, or health conditions. Island Frutas is not responsible for any reactions, illnesses, or issues that may occur due to personal sensitivities or improper handling of purchased items after they leave our care.
Island Frutas makes every effort to ensure accuracy in our product descriptions, locations, and event schedules; however, we do not guarantee that all information is always current or error-free. We reserve the right to change products, ingredients, pricing, or services at any time without notice. By purchasing from or interacting with Island Frutas, customers agree to do so at their own risk and acknowledge that Island Frutas is not liable for any damages, losses, or claims arising from the use of our products or information.
Essential Legal Guidelines
At Island Frutas, we are committed to conducting ourselves with professionalism, integrity, and respect in every environment—whether we are serving at a themed event, a festival, a marketplace, or a private gathering. Our team members uphold high standards of courtesy and customer service, maintaining a friendly and welcoming presence at all times. While we often participate in themed environments such as Renaissance faires or pirate festivals, we ensure that our costumes and performances never interfere with safety, service quality, or respectful interactions.
We treat all customers, vendors, and event staff with fairness and kindness, and we comply with all rules, regulations, and expectations of the venues we attend. Our team follows proper hygiene practices, maintains a clean work area, and handles all food with care and adherence to health guidelines. Island Frutas does not tolerate harassment, discrimination, or inappropriate behavior in any context.
Whether in character or out of character, our goal is to create a positive, enjoyable experience for everyone while representing Island Frutas with the highest level of professionalism.
Elements of Our Terms & Conditions of Bookings
1. Booking Confirmation
A booking is considered confirmed only after a date, time, and service package are agreed upon and any required deposit has been received. Island Frutas reserves the right to decline or reschedule bookings based on availability.
2. Deposits & Payments
A non-refundable deposit may be required to secure your date. All remaining balances must be paid in full by the start of the event unless otherwise agreed in writing.
3. Cancellations & Rescheduling
Cancellations made by the client will result in forfeiture of any deposits paid. If you need to reschedule, Island Frutas will make every effort to accommodate your new date, subject to availability.
4. Event Requirements
Clients are responsible for ensuring safe and suitable space for set-up, including access to parking, shade (if outdoors), and any permits required by the venue or city. Island Frutas is not responsible for delays caused by restricted access or unsafe conditions.
5. Professional Conduct
Island Frutas staff will always behave professionally and courteously. We expect the same respectful environment from clients, guests, and venues. Unsafe, hostile, or inappropriate behavior may result in early departure without refund.
6. Allergies & Dietary Concerns
Clients must inform Island Frutas of any known allergies or dietary restrictions in advance. While we take care to prevent cross-contamination, Island Frutas cannot guarantee an allergen-free environment.
7. Liability
Island Frutas is not responsible for accidents, injuries, or damages that occur due to unsafe event environments, guest actions, or circumstances outside our control. Clients accept responsibility for supervising children near equipment, displays, or food stations.
8. Photos & Promotion
Island Frutas may take photos of the setup or display for promotional use unless the client requests otherwise in writing before the event.
9. Weather Conditions
For outdoor events, the client is responsible for providing adequate shelter during rain, extreme heat, or unsafe weather. If conditions become hazardous and no shelter is provided, Island Frutas may stop service without refund.
10. Acceptance of Terms
By booking Island Frutas, the client acknowledges and agrees to all terms stated above.